At Trio Hardware in Plainview, New York, there’s no shortage of helping hands. The Long Island small business has outgrown two locations in its more than 50-year history, thanks to overwhelming community support from loyal customers. Fascinatingly, that overwhelming community support is also what physically moved the store to where it sits today.
Last year, Trio Hardware nearly doubled its square footage when it moved roughly one mile down the road to a new location. The store didn’t move far, but it did move fast. Thanks to more than 100 volunteers from the local community, Trio Hardware relocated to the newly built, larger store in just one weekend, reopening the very next Tuesday.
“We’re big on social media, so we made a Facebook video announcement,” owner Todd Kirschner told Hardware Retailing. “There were a few thousand hits on that video, and then we put out a sign-up sheet at the store for anyone interested in helping us move.”
As a testament to Trio Hardware’s relationship with the community, plenty of people were interested in lending a hand. According to Kirschner, the team had help from almost 100 families on the first day of the move and nearly 80 families on the second day. Also on board were members of the local robotics and science clubs from nearby high schools, Girl Scouts, Boy Scouts and youth sports teams.
“It was like everybody we sponsor was here to help us move,” Kirschner recalled to Do it Best Corp.
While overwhelming, the community support was not unprecedented. In 1987, Trio Hardware moved to a larger location following a devastating fire. Then-owners Bruce and Francesca Carlow also turned to the community for support — and received more than they could have imagined.
At Trio Hardware, history repeats itself in the best way possible. After more than 55 years in business, the family-owned hardware store continues to have the support of the community. In addition to business success, this community support has turned Trio Hardware into an award-winning business, earning the title of Independent We Stand’s Independent Small Business of the Year — or “Indie” — Award in 2013. Years later, Trio Hardware continues to grow and prosper with a few helping hands from the community.
For more information about Trio Hardware, visit www.triohardware.com.
This story is part of our ongoing ‘Local Memories, Lasting Impact’ series that highlights small, locally owned businesses and the differences they make in their communities.