What Satisfying Picky Customers Can Mean to a Business

by Jay Goltz, New York Times – You’re the Boss 8.18.2011

I have been reading Paul Downs’s recent posts about his Very Picky Customer with great interest. I think Paul handled the situation well, and I wouldn’t be surprised if the woman he wrote about ended up becoming a valued customer of his. While I can certainly identify with the trials and tribulations of dealing with picky customers, I was surprised by the many comments from business owners who concluded that this woman was too much trouble. Read more…

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